Terms and Conditions
Operated by Quintessence Visionary Studio Pty Ltd
ACN 678 711 469 | ABN 15 678 711 469
Trading as Find Business Reviews
Governing Law: State of Victoria, Australia
Effective Date: 3 July 2026 | Last Updated: 7 July 2026
Article 1 — Preliminary
1.1 Parties
These Terms and Conditions constitute a legally binding agreement between:
- Quintessence Visionary Studio Pty Ltd, a company registered in Australia and operating from Victoria, Australia, trading as Find Business Reviews; and
- the person, business, company, organisation, representative or user accessing, browsing, searching, purchasing, requesting or otherwise using the Find Business Reviews website, platform, reports, tools or services.
1.2 Acceptance of Terms
By accessing, browsing, searching, purchasing, requesting a report, using the Platform or otherwise interacting with Find Business Reviews, you acknowledge that you have read, understood and agree to be bound by these Terms.
If you do not agree with these Terms, you must immediately cease using the Platform and must not purchase, request, use or rely on any report, score, summary, recommendation, comparison or other output generated by the Platform.
1.3 Application
These Terms apply to all users globally, including but not limited to:
- users searching for business ratings;
- users comparing public business reviews;
- business owners;
- business managers and employees;
- marketing agencies and consultants;
- authorised representatives of businesses;
- persons purchasing paid reports; and
- persons accessing AI-generated summaries, Trust Scores or review comparisons.
1.4 Free Search Without Account
Find Business Reviews allows users to search and compare publicly available business ratings without creating an account.
Users of the free search are not required to provide their name, email address, phone number or other contact details.
The Company only directly collects personal or business information when a person chooses to submit information through a form, requests a paid Business Reputation Report, contacts us, or makes a payment through a third-party payment provider.
1.5 Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
Article 2 — Definitions and Interpretation
2.1 Definitions
In these Terms, unless the context otherwise requires:
AI Content means any content, analysis, summary, Trust Score, sentiment analysis, risk assessment, recommendation, business insight, competitor comparison, action plan, response template or report generated, assisted or interpreted by artificial intelligence.
Business Report means any paid or unpaid business reputation report, AI Business Reputation Report, PDF report, dashboard report, Trust Score report, customer sentiment report or similar document generated or supplied by Find Business Reviews.
Company, we, us or our means Quintessence Visionary Studio Pty Ltd trading as Find Business Reviews.
Customer Data means information submitted by a user, including name, email address, phone number, business name, business address, website link, Google profile link, payment status, report request details and related information.
Free Search means the free business search and rating comparison feature available on the Platform without requiring account registration.
Paid Report Request means a request submitted by a business owner, manager, employee, consultant, agent or authorised representative for a paid Business Report.
Platform means the Find Business Reviews website, web application, search tools, dashboards, AI reports, paid reports, free summaries, APIs, payment links, admin systems and associated services.
Public Review Data means publicly available ratings, reviews, review snippets, review tags, platform categories, business listings, review counts, business profile details, customer comments and other information obtained from or relating to third-party platforms or public sources.
Third-Party Platforms means external platforms, data providers, search engines, directories, review platforms, social media platforms and websites, including but not limited to Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, business directories, search APIs, payment providers and any similar external service.
Trust Score means an indicative score or estimate generated by the Platform using available Public Review Data, ratings, review counts, review text, platform availability, platform relevance, competitor signals and AI interpretation.
User, you or your means any person, business, company, organisation, representative or entity accessing or using the Platform.
2.2 Interpretation
In these Terms:
- headings are for convenience only and do not affect interpretation;
- the singular includes the plural and the plural includes the singular;
- a reference to a person includes an individual, corporation, partnership, trust, association, government body or other entity;
- a reference to law includes any amendment, consolidation or replacement of that law;
- the words “including” and “includes” are not words of limitation; and
- any obligation not to do something includes an obligation not to permit or assist that thing to be done.
Article 3 — Nature of the Platform
3.1 General Service
Find Business Reviews provides a business review comparison, Trust Score and AI reputation analysis platform.
The Platform may allow users to:
- search for businesses;
- compare public ratings from Third-Party Platforms;
- view Trust Scores;
- view AI-generated review sentiment summaries;
- request or purchase Business Reports;
- view competitor comparisons;
- receive recommended actions, offers or improvement opportunities;
- access general business reputation insights; and
- access information intended to assist with general decision-making.
3.2 Free Search Service
The Free Search allows users to search for business ratings and public review signals without creating an account.
The Free Search may display available information from Third-Party Platforms and AI-generated summaries. Such information is provided for general informational purposes only and must not be treated as guaranteed, complete, current or professional advice.
3.3 Business Report Service
Businesses, authorised representatives or other permitted users may request a paid Business Report.
A Business Report is intended to help a business understand how its brand may be perceived across publicly available review platforms and public online sources.
Business Reports may identify customer sentiment, review themes, possible trust gaps, improvement opportunities and suggested actions.
3.4 Informational Purpose Only
The Platform and all AI Content are provided for general information, comparison and business insight purposes only.
The Platform does not provide legal, financial, accounting, tax, investment, marketing, advertising, reputation-management or professional advice.
3.5 No Guarantee of Outcome
The Company does not warrant, represent or guarantee that use of the Platform or any Business Report will result in:
- increased sales;
- increased bookings;
- increased foot traffic;
- improved ratings;
- improved rankings;
- removal of negative reviews;
- improved customer sentiment;
- additional leads;
- increased revenue;
- improved online visibility; or
- any particular business result.
Article 4 — Third-Party Data and Public Review Information
4.1 Reliance on Third-Party Platforms
The Platform relies on Public Review Data and Third-Party Platforms. The Company does not own, control or operate those Third-Party Platforms.
4.2 Accuracy of Public Review Data
You acknowledge that Public Review Data may be:
- incomplete;
- outdated;
- inaccurate;
- unavailable;
- delayed;
- duplicated;
- incorrectly categorised;
- limited by API access;
- affected by search results;
- affected by platform restrictions; or
- different from what appears directly on a Third-Party Platform.
4.3 No Responsibility for Third-Party Content
The Company is not responsible for any review, rating, comment, tag, score, business listing, platform profile, image, logo, ranking, customer statement, complaint or other content appearing on a Third-Party Platform.
4.4 Platform Relevance by Industry
You acknowledge that not every Third-Party Platform is relevant to every business category. For example, TripAdvisor may be highly relevant to hospitality or travel businesses but less relevant to certain professional services, trades or real estate agencies. The absence of data from a platform does not necessarily indicate poor reputation or poor business performance.
4.5 Third-Party Platform Changes
Third-Party Platforms may change their data, ranking systems, access rules, pricing, API terms, display format, rating system or availability at any time. The Company is not responsible for the impact of any such change on the Platform, Free Search, Trust Scores or Business Reports.
Article 5 — Artificial Intelligence Disclaimer
5.1 Use of AI
The Platform may use artificial intelligence systems to generate, summarise, classify, score, rank, compare and interpret Public Review Data.
5.2 AI May Make Mistakes
You expressly acknowledge and agree that AI Content may contain:
- errors;
- omissions;
- incorrect assumptions;
- incomplete analysis;
- inaccurate classifications;
- incorrect sentiment interpretation;
- incorrect platform relevance assessments;
- inaccurate competitor comparisons;
- outdated data;
- hallucinated outputs;
- misleading outputs; or
- unsuitable recommendations.
5.3 No Reliance Without Verification
You must independently verify all AI Content, Public Review Data, Trust Scores, recommendations, report conclusions and business insights before relying on them or making any business, legal, financial, marketing, purchasing, booking or operational decision.
5.4 No Liability for AI Errors
To the maximum extent permitted by law, the Company is not liable for any loss, damage, cost, expense, claim, business decision, missed opportunity, reputational harm or other consequence arising from or connected with any AI error, omission, inaccuracy, assumption, recommendation or generated output.
5.5 Human Review Recommended
Business Reports and AI Content should be reviewed by an appropriate human decision-maker before being used for business, operational, marketing, legal or financial purposes.
Article 6 — Trust Scores, Ratings and Sentiment Analysis
6.1 Indicative Nature of Trust Scores
Trust Scores are indicative estimates only. They are not official ratings and are not issued, approved, endorsed or verified by any Third-Party Platform.
6.2 Calculation Method
A Trust Score may be calculated using available data, including:
- ratings;
- review volume;
- review text or snippets;
- review tags;
- platform availability;
- platform relevance;
- competitor signals;
- rating gaps;
- review recency;
- customer sentiment; and
- AI interpretation.
6.3 No Warranty of Accuracy
The Company does not warrant that any Trust Score, sentiment score, risk level, recommendation, ranking or comparison is accurate, complete, current or suitable for your intended purpose.
6.4 Changes Over Time
Trust Scores, review data, ratings and recommendations may change as new data becomes available or as Third-Party Platforms update, remove, restrict or alter their content.
6.5 Customer Use of Trust Scores
Users searching for businesses must not treat any Trust Score, AI summary or rating comparison as a guarantee that a business is safe, suitable, reliable, professional, compliant or appropriate for any particular transaction.
Users should check recent reviews, contact the business directly where appropriate, and make their own independent decision before buying, booking or visiting.
Article 7 — Business Reports
7.1 Nature of Business Reports
A Business Report may include, without limitation:
- Trust Score;
- platform comparison;
- reputation analytics;
- customer sentiment analysis;
- customer voice analysis;
- customer language insights;
- review tag analysis;
- strengths;
- complaints or risk themes;
- competitor snapshots;
- platform checklist;
- recommended offers;
- action plans;
- response templates;
- commercial impact commentary;
- confidence levels; and
- final recommendations.
7.2 Report Limitations
Business Reports are generated from available Public Review Data and AI analysis. They may not reflect all customer experiences, private customer feedback, deleted reviews, hidden reviews, unpublished reviews, confidential business records or data unavailable through Third-Party Platforms.
7.3 No Defamatory or Conclusive Purpose
Business Reports are not intended to defame, attack, guarantee, certify, rank conclusively or make final determinations about a business. Reports are intended to provide general insight and suggested actions based on available data.
7.4 Data Quality
Reports may include a data quality label such as High, Medium or Low. A lower data quality label means the report may have been generated from limited public data, limited review text, missing platform results or incomplete third-party information.
7.5 Data Cut-Off
A Business Report reflects available public data at or around the time the report is generated.
Public ratings, review counts, review text, business information and competitor data may change after the report is produced.
7.6 Report Delivery
Reports may be generated automatically, semi-automatically or manually. Reports may be delivered by email, download link, PDF or dashboard access.
7.7 No Review Removal Service
Find Business Reviews does not remove, edit, suppress or control reviews on Third-Party Platforms.
Any review removal, correction, dispute or appeal process must be handled directly with the relevant Third-Party Platform.
Article 8 — Payment Terms
8.1 Paid Reports
Certain Business Reports may require payment before generation, access, delivery or download.
8.2 Pricing
Prices are displayed on the Platform or payment page. Unless otherwise stated, prices are in Australian dollars.
8.3 GST
Where applicable, prices may include or exclude GST as stated at checkout or on the payment page.
8.4 Payment Processing
Payments may be processed by third-party payment processors, including Stripe or any other provider used by the Company.
The Company does not store full credit card details.
8.5 Payment Before Report Generation
You acknowledge that paid Business Reports may not be generated until payment has been received or manually confirmed.
8.6 Report Request Information
Before being directed to payment, a user requesting a paid Business Report may be required to provide:
- full name;
- email address;
- phone number;
- business name;
- business address;
- business website;
- Google profile link or other business listing link;
- report request details; and
- confirmation that the requester is authorised to request the report.
8.7 Delivery Timeframes
Any delivery timeframe is an estimate only unless expressly stated otherwise. Manual report generation may take additional time depending on available data and system availability.
Article 9 — Refunds and Cancellation
9.1 Digital Nature of Reports
Business Reports are digital products and are generated using data processing, AI analysis and report preparation.
9.2 Refunds After Generation
Subject to applicable law, refunds will generally not be provided once a report has been generated, delivered, downloaded or substantially prepared.
9.3 Refunds May Be Considered
A refund may be considered where:
- payment was made in error;
- duplicate payment occurred;
- the Company is unable to supply the report;
- the report request is refused before generation; or
- a refund is required by law.
9.4 Consumer Guarantees
Nothing in this Article excludes any consumer guarantee or statutory right that cannot be excluded under Australian Consumer Law.
Article 10 — User Warranties and Authorised Representatives
10.1 Accuracy of Information
You warrant that all information you provide to the Company is true, accurate, complete, current and not misleading.
10.2 Authority to Request Business Reports
Where you request or purchase a Business Report for a business, you warrant that you are:
- the business owner;
- a director, officer or manager of the business;
- an employee authorised to act for the business; or
- an authorised agent, consultant or representative of the business.
10.3 Verification
The Company may request further information to verify your authority before generating, releasing or delivering a Business Report.
10.4 Refusal of Service
The Company may refuse, suspend or cancel a report request where it reasonably suspects that:
- the request is unauthorised;
- the information provided is false or misleading;
- the report may be misused;
- the request is fraudulent or abusive;
- the request may create legal, privacy, reputational or safety concerns; or
- there is insufficient public data to generate a meaningful report.
Article 11 — User Conduct
You must not:
- use the Platform unlawfully;
- submit false or malicious information;
- attempt to access admin systems without permission;
- copy, scrape, reverse engineer or misuse the Platform;
- interfere with Platform security or availability;
- use bots, scrapers, automated scripts or bulk search tools without written permission;
- use reports to harass, threaten, defame or damage another party;
- falsely represent AI Content as verified fact;
- remove disclaimers from Business Reports;
- resell reports without permission; or
- use the Platform in a way that may expose the Company to legal liability.
Article 12 — Fair Use
12.1 Fair Use of Free Search
The Free Search is provided for ordinary, reasonable use.
The Company may limit, restrict, suspend or block access where usage appears excessive, automated, abusive, fraudulent, harmful or inconsistent with the intended use of the Platform.
12.2 API and System Protection
The Company may implement technical restrictions, rate limits, usage limits, security controls or access blocks to protect the Platform, manage costs and prevent misuse.
Article 13 — Intellectual Property
13.1 Ownership
All intellectual property in the Platform, including software, designs, templates, prompts, reports, Trust Score systems, branding, graphics, layouts, databases, workflows and content, is owned by or licensed to the Company.
13.2 Limited Licence
When you purchase or receive a Business Report, the Company grants you a limited, non-exclusive, non-transferable licence to use that report for your internal business insight purposes.
13.3 Restrictions
You must not reproduce, modify, sell, commercialise, redistribute, copy, adapt, reverse engineer or create derivative works from the Platform or report templates without written permission.
Article 14 — Privacy and Data
14.1 No Customer Account Requirement
Users are not required to create an account to use the Free Search.
The Company does not directly collect a Free Search user’s name, email address or phone number unless the user voluntarily submits that information through a form, contact request, report request or payment process.
14.2 Information Collected for Paid Reports
The Company may collect information including your name, email address, phone number, business name, business address, business website, Google profile link, payment status, report request details and usage information when you request or purchase a paid Business Report.
14.3 Technical Information
The Company may collect limited technical information automatically, including IP address, browser type, device information, usage data, cookies, analytics data and server logs, depending on the tools used to operate and improve the Platform.
14.4 Use of Information
The Company may use information to:
- provide the Platform;
- process report requests;
- generate and deliver Business Reports;
- contact users;
- manage payments;
- improve services;
- maintain records;
- prevent misuse; and
- comply with legal obligations.
14.5 Privacy Policy
The handling of personal information is also governed by the Company’s Privacy Policy.
APP 1 requires an APP entity to have a clearly expressed and up-to-date privacy policy about how it manages personal information.
Article 15 — Third-Party Links, Logos and Trademarks
15.1 Third-Party Links
The Platform may contain links to Third-Party Platforms. The Company is not responsible for those platforms, their content, policies, availability, security or accuracy.
15.2 Third-Party Trademarks
Names, trademarks, logos and brands of Third-Party Platforms remain the property of their respective owners.
15.3 No Affiliation
Unless expressly stated, the Company is not affiliated with, endorsed by, sponsored by, approved by or officially connected with Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, Stripe or any other Third-Party Platform.
15.4 Use of Third-Party Logos
Where Third-Party Platform logos or names appear on the Platform, they are used only to identify the public review platforms or sources that may be compared, referenced or analysed.
Such use must not be interpreted as an endorsement, partnership, sponsorship or official relationship.
Article 16 — Offers, Recommendations and Marketing Suggestions
16.1 Suggested Offers
The Platform may suggest offers, promotions, discounts or business actions. These are suggestions only.
16.2 User Responsibility
You are responsible for determining whether any suggested offer or campaign is lawful, suitable, commercially viable and compliant with any applicable advertising, consumer, industry or platform rules.
16.3 No Guarantee
The Company does not guarantee that any suggested offer will increase bookings, sales, reputation, leads, reviews or revenue.
Article 17 — Marketing Communications
17.1 Service Communications
Where you submit a report request, payment or enquiry, the Company may contact you about that request, payment, delivery, support or related service matter.
17.2 Marketing Communications
The Company may send marketing communications where permitted by law or where you have consented.
You may unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting the Company.
Article 18 — Limitation of Liability
18.1 Exclusion
To the maximum extent permitted by law, the Company excludes all liability for any loss or damage arising out of or in connection with:
- use of the Platform;
- reliance on AI Content;
- inaccurate or incomplete Public Review Data;
- Third-Party Platform errors;
- incorrect Trust Scores;
- business decisions made using a report;
- customer decisions made using Free Search;
- loss of revenue, profit, goodwill, reputation or opportunity;
- system downtime;
- payment processor issues;
- unauthorised access caused by factors outside the Company’s reasonable control; or
- any indirect, consequential, special or punitive loss.
18.2 Liability Cap
To the maximum extent permitted by law, the Company’s total aggregate liability in connection with any paid report is limited to the amount paid by you for that specific report.
18.3 Non-Excludable Rights
Nothing in these Terms excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified.
Article 19 — Indemnity
You agree to indemnify the Company, its directors, officers, employees, contractors and agents from and against any claim, loss, damage, liability, cost or expense arising from:
- your breach of these Terms;
- your misuse of the Platform;
- your unauthorised report request;
- information you submit;
- your reliance on or use of AI Content;
- your publication, distribution or misuse of a Business Report; or
- your breach of any applicable law or third-party right.
Article 20 — Suspension and Termination
The Company may suspend, restrict or terminate access to the Platform, refuse report generation, cancel a request or remove access to reports if it reasonably believes that:
- you breached these Terms;
- your conduct may cause harm;
- your use is fraudulent, abusive or unlawful;
- payment has not been received;
- the report request is unauthorised;
- continued access may expose the Company to legal, commercial or reputational risk; or
- your use places unreasonable burden on the Platform or its third-party API costs.
Article 21 — International Use
21.1 Global Access
The Platform may be accessed globally. However, the Company operates from Victoria, Australia.
21.2 Local Laws
You are responsible for complying with laws applicable in your location.
21.3 No Representation
The Company does not represent that the Platform is appropriate, lawful or available in every jurisdiction.
Article 22 — Dispute Resolution
22.1 Good Faith Negotiation
Before commencing formal proceedings, a party must notify the other party of the dispute and allow a reasonable opportunity to resolve the matter in good faith.
22.2 Contact
Dispute notices should be sent to:
Email: hello@findbusinessreviews.com
22.3 Injunctive Relief
Nothing prevents the Company from seeking urgent injunctive or equitable relief where necessary to protect its rights, systems, intellectual property, confidential information or reputation.
Article 23 — Governing Law and Jurisdiction
23.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia.
23.2 Jurisdiction
Subject to any non-excludable rights under applicable law, the parties submit to the exclusive jurisdiction of the courts and tribunals of Victoria, Australia.
Article 24 — Amendments
The Company may amend these Terms at any time by publishing an updated version on the Platform.
Your continued use of the Platform after publication of updated Terms constitutes acceptance of those updated Terms.
Article 25 — Severability
If any provision of these Terms is invalid, void, illegal or unenforceable, that provision is severed to the extent necessary and the remaining provisions continue in full force and effect.
Article 26 — Entire Agreement
These Terms, together with any Privacy Policy, payment terms, report disclaimer, cookie notice or additional terms published by the Company, constitute the entire agreement between the parties in relation to the Platform.
Article 27 — Notices
The Company may provide notices by email, Platform notification, website publication or any other reasonable method.
You may contact the Company at:
Quintessence Visionary Studio Pty Ltd
Trading as Find Business Reviews
Victoria, Australia
Email: hello@findbusinessreviews.com
Schedule 1 — AI Report Disclaimer
The following disclaimer applies to every Trust Score, AI Review Sentiment summary and Business Report:
This report is generated using available public review data, third-party platform signals and artificial intelligence analysis. AI-generated content may contain errors, omissions, incorrect assumptions or incomplete interpretations. Public review data may be incomplete, outdated or unavailable and may change after the report is generated.
This report is provided for general business insight purposes only and should not be treated as legal, financial, accounting, marketing, reputation-management or professional advice. Find Business Reviews does not guarantee improved ratings, reviews, rankings, sales, bookings, revenue, customer trust or business outcomes. You should independently verify all information before relying on it or making business decisions.
Schedule 2 — Free Search Notice
The following notice should appear near the Free Search or Trust Score results:
Free search results are generated from available public review data and AI analysis. AI may make mistakes and public data may be incomplete or change over time. Trust Scores are indicative estimates only. Please check recent reviews and verify information independently before buying, booking or visiting.
Schedule 3 — Payment and Delivery Notice
Before purchasing a paid Business Report, users should be shown the following notice:
Payment is processed securely by a third-party payment provider. Find Business Reviews does not store full credit card details. After payment, your report will be prepared using available public review data and AI analysis. AI may make mistakes and public review data may be incomplete or change over time. Unless otherwise stated, your report will be sent to the email address provided during the request process.
Schedule 4 — Authorised Representative Declaration
Before requesting a Business Report, the user should confirm:
I confirm that I am the business owner, manager, employee, consultant, agent or authorised representative of the business for which I am requesting this report. I confirm that the information I have provided is true, accurate and not misleading.
Schedule 5 — Platform Relevance Notice
Not all review platforms are equally relevant to every industry. Find Business Reviews may analyse available data from platforms such as Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook and other public sources, but the relevance of those platforms may vary depending on the business category. Missing or low-volume data from a less relevant platform should not be treated as a conclusive negative indicator.
Schedule 6 — Trademark and Independence Notice
Find Business Reviews is independent and is not affiliated with, endorsed by, sponsored by, approved by or officially connected with Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, Stripe or any other third-party platform. All trademarks, logos and brand names belong to their respective owners.
Schedule 7 — Data Cut-Off Notice
Any Business Report reflects available public review data at or around the generated date. Ratings, review counts, review text, platform information, business information and competitor data may change after the report is produced.
Privacy Policy
Operated by Quintessence Visionary Studio Pty Ltd
ACN 678 711 469 | ABN 15 678 711 469
Trading as Find Business Reviews
Governing Law: State of Victoria, Australia
Effective Date: 2 July 2026 | Last Updated: 7 July 2026
Article 1 — Introduction
1.1 About This Privacy Policy
This Privacy Policy explains how Quintessence Visionary Studio Pty Ltd, trading as Find Business Reviews, collects, uses, holds, discloses, stores and protects personal information.
Find Business Reviews provides a business review comparison, AI Trust Score and AI Business Reputation Report service.
1.2 Who This Privacy Policy Applies To
This Privacy Policy applies to:
- users who access or use the Find Business Reviews website or platform;
- users who search for business reviews using the free search;
- business owners, managers, employees, consultants, agents or authorised representatives who request a paid Business Reputation Report;
- users who contact us;
- users who submit forms on the website;
- users who make payments through Stripe or another third-party payment provider; and
- users who interact with our emails, website, reports or digital services.
1.3 Free Search Without Account
Users can use the free business search without creating an account.
We do not require free search users to provide their name, email address, phone number or other contact details.
We only directly collect personal information when you voluntarily provide it, including when you:
- request a paid Business Reputation Report;
- submit a contact form;
- contact us by email or another method;
- submit business or report details;
- make a payment through Stripe or another payment provider; or
- agree to receive marketing communications.
1.4 Australian Privacy Principles
Where applicable, we aim to handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
The Australian Privacy Principles are the main privacy framework under the Privacy Act and apply to how personal information is collected, used, disclosed, stored and managed.
Article 2 — Information We Collect
2.1 Information We Do Not Require for Free Search
For the free business search, we do not require you to create an account or provide:
- your name;
- your email address;
- your phone number;
- your home address; or
- payment details.
2.2 Information Collected for Paid Business Reports
When you request or purchase a paid Business Reputation Report, we may collect:
- full name;
- email address;
- phone number;
- business name;
- business address;
- business website;
- Google Business Profile link or other business listing link;
- report request details;
- confirmation that you are the business owner, manager, employee, consultant, agent or authorised representative;
- payment status;
- report generation status;
- report delivery status;
- report request date and time; and
- communications relating to the report.
2.3 Information Collected When You Contact Us
If you contact us, we may collect:
- your name;
- email address;
- phone number, if provided;
- business details, if provided;
- message content;
- attachments or supporting information you provide; and
- records of our communication with you.
2.4 Payment Information
Payments may be processed by Stripe or another third-party payment provider.
We do not store full credit card details.
The payment provider may collect and process payment information, including:
- card details;
- billing details;
- transaction amount;
- transaction date;
- payment status;
- fraud-prevention information; and
- payment confirmation details.
Your payment information is handled by the relevant payment provider according to its own terms and privacy policy.
2.5 Technical and Usage Information
When you use our website or platform, we may automatically collect limited technical and usage information, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- date and time of access;
- search queries entered into the platform;
- referring website;
- cookies or similar technologies;
- analytics data;
- server logs;
- error logs; and
- security event logs.
This information may be collected through hosting providers, analytics tools, security tools, cookies or similar technologies.
2.6 Public Business Information
The platform may collect, display or analyse publicly available business information, including:
- business name;
- business address;
- business website;
- business phone number;
- public ratings;
- public review counts;
- public review text or snippets;
- public review tags or topics;
- public business images or logos;
- business category;
- public competitor information; and
- other publicly available business profile information.
This information may be collected from publicly available sources and third-party platforms such as Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, search providers, directories or APIs.
2.7 Information We Do Not Intentionally Collect
We do not intentionally collect sensitive personal information through the free search.
You should not submit sensitive information through our forms unless it is necessary for your enquiry and you consent to us handling it for that purpose.
Article 3 — How We Collect Information
We may collect information:
- directly from you when you submit a form, report request or contact request;
- when you make a payment through a third-party payment provider;
- automatically when you use the website or platform;
- from publicly available sources;
- from third-party data providers or APIs;
- from analytics, hosting, security or website tools; and
- from communications between you and us.
Australian privacy guidance states that personal information must be collected by lawful and fair means, and if practical, directly from the individual.
Article 4 — Why We Collect and Use Information
We may collect, hold, use and process information for the following purposes:
- to operate the Find Business Reviews platform;
- to provide the free business search;
- to generate AI Trust Scores and AI summaries;
- to process paid Business Reputation Report requests;
- to verify business and report request details;
- to confirm payment status;
- to generate, manage and deliver reports;
- to contact you about your report or enquiry;
- to provide customer support;
- to maintain internal records;
- to improve the platform, reports and user experience;
- to monitor website performance and security;
- to prevent fraud, misuse, unauthorised access or abuse;
- to comply with legal obligations;
- to resolve disputes;
- to enforce our Terms and Conditions; and
- to send marketing communications where permitted by law or where you have consented.
Article 5 — Free Search Users
5.1 No Account Required
Free search users do not need to create an account.
5.2 No Direct Contact Details Required
We do not require free search users to provide their name, email address or phone number.
5.3 Search Data
When you use the free search, the platform may process search terms, business names, suburbs, locations, categories or other search queries to return business review information.
5.4 Technical Data
Even where you do not submit personal contact details, limited technical information may still be collected automatically through hosting, analytics, cookies, server logs or security systems.
Article 6 — Paid Business Report Requests
6.1 Information Required
If you request a paid Business Reputation Report, we may require personal and business information so we can process, generate and deliver the report.
6.2 Authorised Representative Confirmation
When requesting a paid Business Reputation Report, you may be required to confirm that you are the business owner, manager, employee, consultant, agent or authorised representative of the business.
6.3 Report Delivery
We may use your contact details to:
- confirm your request;
- confirm payment;
- ask for missing information;
- deliver your report;
- provide customer support; and
- follow up regarding the service.
Article 7 — AI Processing and Report Generation
7.1 Use of AI
We may use artificial intelligence tools to analyse public business review data and generate:
- AI Trust Scores;
- review summaries;
- sentiment analysis;
- review tag analysis;
- business reputation insights;
- competitor comparisons;
- customer language insights;
- action plans;
- suggested response templates; and
- Business Reputation Reports.
7.2 Information Used by AI
AI tools may process:
- public business review data;
- public ratings;
- review counts;
- review snippets;
- review tags;
- business names;
- business locations;
- competitor information;
- business category information; and
- information submitted in a paid report request.
7.3 AI May Make Mistakes
AI-generated content may contain errors, omissions, incorrect assumptions or incomplete analysis.
Reports and summaries are provided for general business insight only and should not be treated as legal, financial, accounting, marketing, reputation-management or professional advice.
7.4 Human Review
You should independently review and verify AI-generated information before relying on it or making business decisions.
Article 8 — Third-Party Platforms and Public Review Data
8.1 Third-Party Platforms
Find Business Reviews may use or display information from third-party platforms, including but not limited to:
- Google;
- Yelp;
- TripAdvisor;
- Trustpilot;
- ProductReview;
- Facebook;
- search engines;
- business directories;
- public websites; and
- data/API providers.
8.2 Public Data May Change
Public review data may be incomplete, outdated, inaccurate, unavailable or changed after it is displayed or analysed.
8.3 No Control Over Third-Party Platforms
We do not control third-party platforms and are not responsible for their content, privacy practices, policies, ratings, reviews, data accuracy, availability or changes.
8.4 Platform Logos
Where platform names or logos appear on our website, reports or marketing material, they are used to identify the third-party platforms that may be referenced or compared.
Find Business Reviews is independent and is not affiliated with, endorsed by, sponsored by or approved by those third-party platforms.
Article 9 — Cookies and Analytics
9.1 Cookies
We may use cookies, pixels, local storage or similar technologies to:
- operate the website;
- remember preferences;
- improve performance;
- measure traffic;
- detect errors;
- support security; and
- understand how users interact with the platform.
9.2 Analytics
We may use analytics tools to understand usage patterns, improve the platform and measure performance.
Analytics may collect technical information such as device type, browser, IP address, pages visited and interactions.
9.3 Managing Cookies
You can usually disable or manage cookies through your browser settings. Some platform features may not work correctly if cookies are disabled.
Article 10 — Disclosure of Information
We may disclose information to:
- payment processors, including Stripe;
- hosting providers;
- database providers;
- email and communication providers;
- analytics providers;
- security and fraud-prevention providers;
- AI service providers;
- API and data providers;
- contractors, developers or service providers who help operate the platform;
- professional advisers, including lawyers, accountants or insurers;
- regulators, authorities or courts where required by law; and
- any party where disclosure is necessary to protect our rights, safety, platform, users or legal interests.
We do not sell personal information to advertisers.
Article 11 — Overseas Disclosure
Some of our service providers may store or process information outside Australia.
This may include providers located in:
- the United States;
- countries where cloud hosting, payment, analytics, email, AI or API providers operate; and
- other countries where our service providers or their infrastructure are located.
Where required by applicable privacy law, we will take reasonable steps regarding overseas disclosure of personal information.
Article 12 — Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- access controls;
- password protection;
- secure hosting;
- encryption where appropriate;
- restricted admin access;
- database security;
- monitoring and logging;
- limiting access to authorised personnel and service providers; and
- other reasonable technical and organisational safeguards.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Article 13 — Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- providing the platform;
- processing report requests;
- delivering reports;
- keeping business records;
- customer support;
- legal, accounting and tax obligations;
- fraud prevention;
- dispute resolution; and
- enforcing our Terms and Conditions.
When information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it, subject to legal and operational requirements.
Article 14 — Access and Correction
You may request access to personal information we hold about you.
You may also request correction of personal information if you believe it is inaccurate, incomplete, outdated, irrelevant or misleading.
To request access or correction, contact us at:
Email: hello@findbusinessreviews.com
We may need to verify your identity before responding.
Article 15 — Marketing Communications
15.1 Service Communications
If you request a report, contact us or make a payment, we may send service-related communications about:
- your enquiry;
- your report request;
- payment confirmation;
- report delivery;
- missing information;
- customer support; or
- changes affecting your requested service.
15.2 Marketing Communications
We may send marketing communications where permitted by law or where you have consented.
ACMA states that commercial messages must have consent, identify the sender and include an unsubscribe option.
15.3 Unsubscribe
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
We may still send service-related communications that are necessary to provide a report, respond to an enquiry or comply with legal obligations.
Article 16 — Public Business Information Correction Requests
If you are a business and believe public information displayed about your business is inaccurate, outdated or inappropriate, you may contact us at:
Email: hello@findbusinessreviews.com
We may review the issue and correct information displayed on Find Business Reviews where reasonably possible.
However, we cannot guarantee correction, removal or amendment of information controlled by third-party platforms such as Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook or other public sources.
Article 17 — Children
The platform is not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it where appropriate.
Article 18 — Third-Party Websites and Services
The platform may contain links to third-party websites, payment pages, review platforms or external services.
We are not responsible for the privacy practices, terms, security or content of third-party websites or services.
You should review the privacy policies of any third-party services you use.
Article 19 — Data Breaches
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable legal obligations.
Where required by law, we may notify affected individuals and/or the Office of the Australian Information Commissioner.
Article 20 — Privacy Complaints
If you have a privacy concern or complaint, contact us first so we can try to resolve it.
Privacy Contact:
Quintessence Visionary Studio Pty Ltd
Trading as Find Business Reviews
Victoria, Australia
Email: hello@findbusinessreviews.com
Please include:
- your name;
- contact details;
- details of your privacy concern; and
- any relevant supporting information.
We will aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Article 21 — International Users
Find Business Reviews is operated from Victoria, Australia.
If you access the platform from outside Australia, you acknowledge that your information may be processed in Australia or by service providers located in other countries.
You are responsible for ensuring that your use of the platform complies with laws applicable in your location.
Article 22 — Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the platform with a new “Last Updated” date.
Your continued use of the platform after changes are published means you acknowledge the updated Privacy Policy.
Article 23 — Contact Details
For privacy questions, access requests, correction requests or complaints, contact:
Quintessence Visionary Studio Pty Ltd
Trading as Find Business Reviews
Victoria, Australia
Email: hello@findbusinessreviews.com
